All Melissa Weiss' pots are handmade on the wheel, slab constructed or pinched by hand. Everything is crafted by the artist and one-of-a-kind. Slight variations in size, glaze and design WILL occur. While pieces are similar they are each unique and in no way identical. Some items in the shop are in stock and ready to ship some will be made to order. Please inquire if an item you want is ready to ship if there is a time concern.
All items in the made to order shop are shipped USPS 1-30 days after purchase. All orders from the ready to ship shop are shipped within 1-3 days. All orders are carefully packaged for shipping and insurance is included in your shipping cost. You will receive tracking information within 24 hours of shipping. If in the event a piece arrives damaged, we will gladly exchange it for a similar item of equal value. Please note that the buyer is responsible for returned shipping costs on damaged goods.
If you require expedited shipping, please email us directly for a quote.
The automated shipping can sometimes be off. If your shipping price seems very high please email me for another option.
International shipping is available, but may be subject to additional fees and custom duties. Please note that international customers are responsible for all of these fees. By law, we must mark international packages as "Merchandise."
Melissa Weiss Pottery is not responsible for any lost and abandoned packages. In the event of a stolen package, refunds will not be provided. Please ensure a secure shipping location is provided at checkout.
If you are unhappy with your purchase, you must notify us of your intent to exchange your item within 7 days of receipt. We offer exchanges and store credit, less shipping, upon return of the item. Items must be unused and returned in original packaging and sent with care. Buyer is responsible for damage incurred during return shipping.
We do not accept returns.
CUSTOM ORDERS + WHOLESALE
Custom orders of all sizes are welcome. We require a non-refundable 50% deposit upon placing your custom order; the balance and shipping are due before final delivery. There are no returns or exchanges on custom orders. Dependent on our current studio schedule, turnaround time for custom orders varies from 2-4 weeks. We will keep you abreast of your orders progress during that time.
We accept wholesale orders on our products with a minimum opening order of $500. If you are interested in carrying our work in your store, please email us a link to your shop with your inquiry. All wholesale orders require a 50% non-refundable deposit and the balance and shipping are due before final delivery. There are no exchanges on wholesale orders.
For custom order inquires or any other additional questions you may have regarding our products, policies, or wholesale, please use the Contact link above.